TERMS & CONDITIONS

 

Terms and Conditions.

-GEMINE DESIGN is not responsible for the return costs except in the case where you are returning an item as faulty.

-We will include the cost of the return for faulty goods in the refund once provided with evidence of the receipt for postage.

-If a return item is misplaced in the post, we are happy to help locate them provided tracking information is provided.

-We can only refund an item once we have received it and not before.

-Refunds must be returned via the method of original payment.

-Once we have received your package, your refund will be processed within 7 business days.

-You will be notified via email at the email address listed on your account when your order was placed.

-Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

-Shipping charges on non-faulty items are non-refundable.

PLEASE NOTE : All return items must be UNWORN, UNWASHED with tags in place. Items that do not meet these criteria or are non-returnable, will be denied. In this case, we will also not be responsible for the cost of returning it to the customer.

Please return your items (only when agreed via email)* within 7 days (vintage) 14 days(agreed non-vintage items) of receipt to the address below. Include your order number on the outside of the envelope and please return as follows to:

 

GEMINE ADDRESS

P.O. Box 2, Kingston Main, Kingston, ON,K7L 4V6